frequently asked questions

What types of conditions to do you see?


As an Orthopedic and Pelvic Health Physical Therapist, I see a variety of different people with different issues. Many people come see me for neck, shoulder, back, knee, pelvic and hip pain. However, I do also see people who are having issues with their elbows, hands, ankles and feet. I specialize each form of treatment specific for your needs, not out of a cookie-cutter formula. You are unique, and so your treatment needs to be, too. Pregnancy/ Postpartum: Pelvic Organ Prolapse (POP), Diastasis Recti (DRA), Return to Sport, Labor Preparation for Specific Orthopedic Conditions & Pelvic Floor Safe Pushing Coaching, Recovery after C-section or Vaginal Birth, Pelvic Girdle Pain Bladder Health: Stress Urinary Incontinence, Urge Incontinence, Urinary Frequency, Incomplete Emptying, Painful Bladder Syndrome (Interstitial Cystitis) Bowel Health: Constipation, Fecal Incontinence, Bowel Urgency, Rectal Pain Pain Conditions: Pelvic Pain, Painful Sex, Genital pain of all types: Vulvodynia, Coccydynia, Vestibulodynia, Vaginismus, Endometriosis
For pregnancy and postpartum clients, if you are having any of the above issues, they can be treated and improved in the majority of cases. Adjusting to changes in your body doesn't mean you have to live with bodily pain or many other pelvic issues and pelvic floor physical therapy can help a majority of these cases.




How will you diagnose my condition or injury?


In the clinic and via telehealth, physical therapy evaluations start with a 'subjective assessment' in which the therapist will ask a series of questions to discover many important details about your situation. By the end of this initial discussion, the therapist should have a very clear idea of your probable diagnosis, based on listening to your story and putting the puzzle pieces together for your unique situation. If in the clinic, Zazu may perform some hands-on tests to gather different information. If via telehealth, Zazu will have you perform certain movements and ask further questions after each of these movements, and will then assess your feedback regarding each phase of the evaluation. This process will clarify the root issue and lead to the most likely solutions.




Do I need a physician’s referral?


You do not need a physician's referral to use our services in the state of New York, New Jersey or New Mexico. Those seeking physical therapy services are allowed to be treated as follows per state: NY - for 30 days or 10 visits, whichever comes first, without physician referral. NJ - for 30 days (only if there is not reasonable progress made within that time period), or more without physician referral. NM - for 30 days (only if there is not measurable progress made within that time period), or more without physician referral.




Do you accept my insurance?


Our services (both in person and telehealth) are considered out-of-network with all insurance providers and plans. You may submit proof of services and payment to your insurance provider, but reimbursement is not guaranteed. At your request, we will supply you the appropriate paperwork for this purpose, but cannot submit billing to your insurance provider. All payments for our services must be made in full at the time of your appointment. Your health insurance policy is a contract between you and your insurance provider. It is your responsibility to verify whether physical therapy delivered via in-person or video-conferencing (Telehealth or Tele-rehabilitation) is covered under your specific insurance plan. The steps to help you verify whether your therapy visits might be reimbursed are outlined below. Contact your insurance company to ask the following questions: · Are in-person and video-conference (telehealth) physical therapy rehabilitation services covered by my plan? · Does my plan offer out-of-network benefits for physical therapy via in-person and video-conference (telehealth) visits? · What is my plan deductible for in-network and out-of-network? Have I met either deductible? · Does my therapist need to be part of a preferred provider network to get reimbursement? · Is there a limit to the number of physical therapy sessions covered by my plan?




What forms of payment do you accept?


Our business uses Stripe Payments through our website or card reader in-person. Credit card payments through our system clear quickly so we can get started on your Consultation straight away. Please know that we cannot begin any consultation or paid session until payment has cleared.




What is your cancellation or reschedule policy?


Our business uses Stripe Payments through our website or card reader in-person. Credit card payments through our system clear quickly so we can get started on your Consultation straight away. Please know that we cannot begin any consultation or paid session until payment has cleared.




How do I get started?


Follow these simple steps: 1. Schedule an appointment. (You’ll receive an emailed confirmation.) 2. Pay for your appointment. (You’ll receive an emailed payment receipt.) 3. You’ll receive an email with instructions on how to prepare for your appointment. 4. Be on time for your appointment, or email immediately if you need to reschedule.




Is my condition or injury suitable for online physical therapy?


The vast majority of common musculoskeletal injuries and complaints are suitable for online physical therapy. If we determine, however, that your situation is not at all suitable for an online diagnosis or treatment in physical therapy, we will refer you to the correct branch of health/medical services, and refund the cost of the session. If you prefer a brief chat with Zazu prior to scheduling, please reach out to us via secure email.




How do you perform virtual treatments?


A common misconception of physical therapy is that it must involve hands-on treatment. In reality, this is only one tool available to a therapist in diagnosing and treating an injury or chronic condition. Educating patients, identifying contributing personal lifestyle and fitness factors, as well as implementing a specific exercise or movement program, are some of the most important things physical therapists/physios do. Modern physical therapy is no longer reliant on complex machines and manual techniques, and is trending towards guided self-care and coordinated rehabilitation programs, granting you much-needed control of your own recovery. Research has shown that outcomes are enhanced, if not realistically better through online consultation, due to the personal empowerment and easy facilitation we offer.




Do I need special equipment or a specific web browser for my Telehealth evaluation?


Our secure, third-party platforms tailor your consultation to the equipment and bandwidth you have available. If there are any difficulties, we will work with you until they are resolved. If you are viewing this page, you can successfully complete an online consultation. Any interrupted web consultations will be reconnected and extended until your paid session has reached your therapist's conclusion. If you have any questions regarding this, please feel free to contact Zazu@PhoenixPT.info





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